Computers & printers
Get help with slow computers, updates, printer connections, new-computer setup and personal file transfers.
Technology help for older adults and families
Patient tech help for you or someone you love.
A printer that will not print. An email account that feels confusing. A new computer that needs setting up. You can get local help without having to know the technical terms.
Work directly with Dustin Decker, a U.S. Army veteran and the owner of Decker Tech Services in Highland, Illinois. Choose remote support when suitable or a scheduled home visit.
Start with a free 15-minute phone consultation. We discuss the problem and agree on the scope and price before paid work begins. Diagnostics and repairs are paid services.
Help with the things you use every day.
Phones, email & Wi-Fi
Ask questions about device settings, email, video calls, streaming devices and unreliable home Wi-Fi.
Account & scam concerns
Talk through a suspicious message, confusing pop-up or account concern. Get practical guidance on safer settings and recovery options.
Helping a parent or loved one?
You can help arrange support.
Contact DTS to explain what is happening and discuss a suitable appointment. With your loved one's permission, we can coordinate with you and talk through the next steps together.
- Patient explanations, with time for questions.
- Remote access only with the customer's approval.
- Scope and price agreed before paid work starts.
- Scheduled support, with no long-term contract required.
Clear starting prices.
Home visit
$99 for the first hour
Scheduled help with everyday technology problems in your home.
Remote help
From $59 per session
Help with software, settings and accounts when the issue can be handled safely online.
New computer setup
From $175
Updates, personal file transfers, email setup, printer connection and basic security settings.
Printer, Wi-Fi or smart-device setup starts at $99. A scam and account safety check starts at $129.
Additional labor is $50 per half hour when agreed in advance. Larger or more complex jobs may require a quote. We confirm the session scope and total price before starting paid support. See all services and prices.
Getting started is simple.
- Call or text (618) 746-9625.
Tell Dustin what is not working. Plain language is fine. - Talk through the next step.
Use a free 15-minute phone consultation to discuss remote help or a scheduled visit. - Agree on the work and price.
Choose whether to proceed with paid support once the scope is clear.
Questions before you call?
Do I need to know what is wrong?
No. Describe what you are trying to do and what happens instead. We can talk through the next step together.
Can you help if I am not comfortable with computers?
Yes. DTS offers patient guidance with everyday devices, email, printing and account settings. You can ask questions at your own pace.
Can a family member arrange help?
Yes. A family member can contact DTS to discuss support. Your loved one's permission is needed before accessing their device or sharing account information.
Will you need remote access to my computer?
Some issues can be handled with guidance alone. When remote access is suitable, we explain its purpose and use it only with your approval.
What does the free consultation include?
Up to 15 minutes by phone to discuss the problem and recommend a next step. Diagnostics, repairs, account recovery and full safety reviews are paid services.
Where do you offer home visits?
DTS is based in Highland, Illinois and serves surrounding communities by appointment. Call to discuss your location, the equipment involved and availability. View the service area.
Tell Dustin what you need help with.
You do not need a technical explanation to start the conversation.
Local, veteran-owned technology help. Scheduled in-home or remote support.